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I didn’t receive the order confirmation email, did my payment go through?

We Are Knitters
  • Updated
Once you have placed your order, you will receive an email confirming your order. Please check your spam folder first, as the emails are generated by our system automatically upon the successful processing of your order and can be flagged as spam.
If you are registered with We Are Knitters, you can check in your account.

If you haven’t received your confirmation email, write to us and we will let you know if your order was processed correctly.

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  3. If you have a WAK customer account or placed and order, it helps us a lot to use that same email address.


    We usually answer all the request in less than 1 work day, except during promotions or peak periods when it can take a bit longer. Please check your spam folder if you don't receive our reply before sending a new request.

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