If the delivery fails, the delivery driver will leave a notice in the mailbox, or you will be notified by SMS or e-mail.
Check your tracking link for more information on the status and current location of your package. It could be ready to be picked up at a specific location. For further details:
- US standard shipping (UPS SurePost): you will be able to see more details on the USPS tracking page, the USPS tracking number appears under shipment details as "Postal Service Tracking ID", which you can track here. Please note that it only appears once your package has been handed over to USPS.
- US express shipping / Canada: further details can be found on the tracking link we sent you.
- International: you will be able to see more details following the "international shipment number" link. This number appears in the upper part of the tracking link that we send you by email. Please note that it only appears once your package has entered your country.
If you have not received this email with the shipping information (also look in the spam folder, just in case), contact us so we can resolve the issue.