We don’t make exchanges, but you can return it for a full refund and then make a new purchase.
Follow the steps found here (http://www.weareknitters.com/returns or http://www.weareknitters.co.uk/returns ), fill out the form and send it with the package of the products you are returning to one of the following addresses:
Address for returns:
For the US and Canada:
Att: We Are Knitters.
15 Boulden Circle. Suite 200.
New Castle, DE 19720
For the UK and Europe:
We Are Knitters
c/ Fernández de la Hoz 31, sótano derecha
As soon as we receive your return package, we will initiate the refund process so that you can place your new order. The amount of time that it will take for you to receive your refund will then depend on how long it takes your bank or credit card company to process it.