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  1. WE ARE KNITTERS
  2. My Order

My Order

Shipping

  • Health crisis and confinement: What does WAK do?
  • How does shipping work?
  • Where do you ship to?
  • How long will it take to arrive? What shipping methods do you offer?
  • How much does shipping cost ?
  • Will I have problems with customs?
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Changes to my order

  • I just placed an order but I made a mistake. Can I change it?
  • I have not received what I ordered, some products are incorrect and/or missing. What can I do?
  • What can I do if items arrive damaged?
  • I received my order and I don’t like the color. Can I exchange it?

Returns

  • Can I return my order?
  • How do I return my order?
  • How many days do I have to return my order?
  • Will I be refunded?
  • How will I be refunded?
  • Who pays the shipping for returns? Is there a fee?

Cancellations

  • I just placed an order, but I want to cancel it. What I can do?
  • I want to remove an item from my order. What do I do?
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