My Order

Shipping

• How does shipping work?
• Where do you ship to?
• How long will it take to arrive? What shipping methods do you offer?
• How much does shipping cost ?
• Will I have problems with customs?
• What shipping companies do you use?

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Changes to my order

• I just placed an order but I made a mistake. Can I change it?
• I have not received what I ordered, some products are incorrect and/or missing. What can I do?
• What can I do if items arrive damaged?
• I received my order and I don’t like the color. Can I exchange it?

Returns

• Can I return my order?
• How do I return my order?
• How many days do I have to return my order?
• Will I be refunded?
• How will I be refunded?
• Who pays the shipping for returns? Is there a fee?

Cancellations

• I just placed an order, but I want to cancel it. What can I do?
• I want to remove an item from my order. What do I do?