How do I return my order?

We Are Knitters

It’s really easy 😊

Discover step by step how to proceed with the return of your order and the terms of returns by consulting the link of your country below:

Do not send your item without first completing the form online and receiving a response from us.

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Maybe the community can help you. Visit our community forum!

OR, CONTACT OUR CUSTOMER SERVICE THROUGH THE FORM BELOW AND WE'LL GET BACK TO YOU WITHIN 48 HOURS

Monday through Friday 9:00AM to 6:00PM European time, except Spanish Public Holidays.

If you have a WAK customer account or placed and order, it helps us a lot to use that same email address.

We usually answer all the request in less than 1 work day, except during promotions or peak periods when it can take a bit longer. Please check your spam folder if you don't receive our reply before sending a new request.
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